Return & Cancellation Policies 

At Mahaveer Pearls – The Jewellery Studio ,  we are committed to providing you with exquisite pieces of jewellery and exceptional customer service. We understand that occasionally, situations may arise where you need to cancel an order or seek a refund. To maintain transparency and ensure a smooth shopping experience for all our customers, we have established the following Refund and Cancellation Policies:

1. Cancellation Policy:

• Order Cancellation: You may cancel your order within 24 hours of placing it. To initiate a cancellation, please contact our customer support team at [customer support email : mp.jewellerystudio@gmail.com / phone number : +91 93466 68770 ] during our business hours.

• Cancellation After 24 Hours: We do not accept cancellations for orders that have passed the 24-hour window, as our team would have already begun processing your order for shipment.

2. Refund Policy:

• Defective or Incorrect Items: In the rare event that you receive a defective or incorrect item, please notify us within 7 days of receiving your order. We will gladly arrange for a replacement or issue a full refund, including shipping costs, once we have received and inspected the item.

• Damaged Items in Transit: If your order arrives damaged due to shipping or handling, please contact us immediately. We will request photographic evidence of the damage, and once confirmed, we will either replace the item or issue a full refund, including shipping costs.

• Non-Refundable Items: Please note that due to the nature of our business, we do not offer refunds for any other reason, including but not limited to buyer’s remorse, sizing issues, or changes in personal preferences. Each piece of jewelry is made to order and is considered final sale.

3. Return Policy:

• No Returns: We do not accept returns on any items once a sale is completed. This policy is in place to maintain the quality and integrity of our jewelry, as each piece is crafted to order.

4. Exchange Policy:

• Exchanges: We do not offer direct exchanges for purchased items. If you received a defective or incorrect item, please follow the steps outlined in our Refund Policy above for a replacement or refund.

5. Contact Us:

If you have any questions or concerns about our Refund and Cancellation Policies, please do not hesitate to contact our customer support team at [ email : mp.jewellerystudio@gmail.com / phone number : +91 93466 68770 ]. We are here to assist you and ensure your satisfaction with your purchase from Mahaveer Pearls – The Jewellery Studio.

These policies are in place to provide a clear and fair framework for our customers while allowing us to maintain the highest standards of quality in our jewelry pieces. Thank you for choosing Mahaveer Pearls . for your fine jewellery needs.turn